01How fast can you get here?+
Dispatch runs 24/7, every day of the year. Response time depends on where you are in our five-county service area (Brazos, Burleson, Washington, Grimes, and Robertson Counties). Call and we will give you a real arrival window while the crew is loading, not a callback queue.
02Do you work with insurance claims?+
Yes. We document the loss with time-stamped photos, moisture readings, and equipment logs from the first hour on site, provide itemized written scopes in the format carriers recognize, and coordinate directly with your adjuster. And remember: in Texas, you have the right to choose your own contractor. Your carrier can recommend a vendor, but the decision is yours.
03How long does structural drying take?+
Most residential losses reach dry standard in roughly three to five days with commercial dehumidification and daily moisture monitoring. Saturation depth, building materials, and weather can extend that. We track readings until the structure is verifiably dry, not until a calendar says so.
04Do you rebuild, or just dry the property out?+
Both, and that is the whole point of this company. Most franchises dry your property and leave you with exposed studs and a list of contractors to call. We handle the entire project: extraction, drying, demolition, framing, sheetrock, subfloors, roofing, trim, cabinetry, and the final coat of paint. Permits and licensed MEP subcontractors run through our general contracting arm, Aggieland Contracting.
05Can you handle mold?+
For minor mold containment under 25 contiguous square feet, like the leak under a kitchen sink, we provide rapid cleanup and surface sanitization. That threshold is the legal limit for unlicensed remediation under Texas TDLR rules, and we stay inside it. For larger environmental remediation we work alongside trusted, licensed state specialists, then handle the structural build-back once the project is cleared.
06What happens with a slab leak?+
Slab leaks are a family specialty. Aggieland Concrete makes the precision saw cut to access the line, licensed master plumbers repair or reroute it, and we handle the concrete pour-back, flooring, and finish restoration. One continuous project instead of three separate companies pointing at each other.
07Can we stay in the house during the work?+
It depends on the scope. Smaller water losses can often be dried and rebuilt around you with containment, though drying equipment is loud and runs around the clock. Larger losses and most fire jobs usually mean temporary relocation. We will tell you straight during the assessment, and if you are filing a claim, many policies cover additional living expenses.
08What does it cost?+
Every loss is different, so we start with an on-site assessment and give you a written, line-item scope before work beyond emergency stabilization begins. For insured losses, our estimates follow the same industry line-item standards adjusters work from, which keeps the claim process clean.
09Who actually shows up?+
Our crews, with commercial-grade drying and extraction equipment. Where the law requires licensed trades, we bring in the master plumbers, electricians, and HVAC subcontractors we already run on projects through Aggieland Contracting. You deal with one company either way.
10What areas do you serve?+
We are based in College Station, Texas and serve Brazos, Burleson, Washington, Grimes, and Robertson Counties, including Bryan, College Station, Brenham, Caldwell, Navasota, Anderson, Hearne, and the surrounding communities.